FAQs

How much is shipping in New Zealand?

All orders are shipped FREE of charge for North & South Island mainland addresses in New Zealand, excluding offshore islands e.g. Waiheke Island and Stewart Island. We will organise a courier quote based on your order if required for non mainland deliveries. contact me for shipping overseas as I have print partners across the globe that can print and deliver your wallpaper or wall murals if you live in Australia, USA, UK, Sweden.

Can I customise the wallpaper design by colour?

Yes we can custom colour your wallpaper design to match your interior scheme paint colours.

How long does it take for my custom wall mural or wallpaper to be printed?

On average it takes from 10-14 days once the design has been confirmed by you and payment made. Let me know if you have a strict deadline and I will see what I can do. to improve turn around time.

Samples Service

A4 samples are available for wallpapers and wall murals and are advised so customers can check colours for paint matches etc, plus select wallpaper finish type (textured finish hessian, eggshell or linen) before finalising order & making payment for delivery. Approx delivery time is 10 -14 days.

How do I install my wallpaper or wall mural?

As you have invested in a unique, custom made wallpaper or wall mural we highly recommend you use a professional wallpaper installer to install your wallpaper/mural for the best results. We cannot be held responsible for installation issues. All wallpapers and wall murals are paste the wall which makes professional installation quick and easy.

Refunds and Exchanges

All custom wallpapers, wall murals and art prints are made to order so please be advised that all sales are final. If you would like to change your order, please get in touch as soon as possible, and if it hasn't been printed yet, we will endeavour to exchange it. If it has been printed we will dispatch it to you as per original order.

Order Damaged in Transit

If your order is damaged in transit please send a photo via email to hello@annabeltaylorhme.com of the damage within 24 hours of delivery and we will endeavour to organise a replacement once an investigation has been completed with our courier agent. Please also state tracking number and quote your order reference number.